IT Executive

 Create brand awareness as well as to promote and sell Vodacom products via social networks.
 Interact with customers and solve both technical and products issues.
 Provide support to new staff on charting platform software i.e. Brand embaysystem

 Provides inputs and suggestions to improve design in Chart-Robot named Tobi to improve user experience.
 Analyzes customer needs in order to provide precise information to customers through chart bot.
 Ensures Bot’s information is up-to-date by ensuring that chart bot data is well reviewed, updated, recorded and implemented.
 Monitoring and ensuring that chart bot accuracy and performance is well maintained

 Responsible for supporting computer systems. Troubleshooting problems, configuring hardware and software, implementing and adapting new tools and setups.
 Provide support to the existing LAN/WAN network environment and implement new elements to it, such as routers, switches, and wireless infrastructure.
 system installs and upgrades. Installing new systems and implementing upgrades as needed.
 Conducting consistent analyses of a company’s computer systems to determine if existing components meet the company’s needs and perform upgrades or updates as needed.
 Timely preparing HW and SW for the company's employees. Keeping track with our IT asset inventory, conducting IT item orders and keeping stock.
 Technical support and maintenance of the office equipment – such as printers, scanners, and peripherals. Setting up call center accounts and softphones, following up with structure, integration and troubleshooting in the company’s call center system solution