Customer Service Supervisor

Responsibilities.
- Monitor and evaluate the performance of Call Center Agents and
provide feedback.
-Prepare and submit the monthly reports to the Call Center Manager
-Resolve escalated customer issues that are not being solved by Call
Center Agents.

Responsibilities.
-Assisting passengers with check in procedures,
-Handle and resolve passenger complaints.
-Verify documentation for international and domestic departure.
-Weigh the baggage and calculate the excess baggage charges.
-Make announcements related to flight schedule, delays, connecting flights.

Responsibilities
-Promotes and coordinates sale and distribution of newspapers.
-Prepare sales reports.
-Report s on sales activities of the competitors.
-Arranges for sale of newspapers at special events.
-Investigate and adjust dealer complaints.